Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information".
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Category |
Category Categories of Recipients |
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Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information, and customer support information. Internet or other similar network activity, such as Usage Data |
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates |
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
USER-GENERATED CONTENT
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
THIRD-PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
CHILDREN’S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know:
You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete:
You may have a right to request that we delete the personal information we maintain about you.
Right to Correct:
You may have a right to request that we correct the inaccurate personal information we maintain about you.
Right of Portability:
You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing:
You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent:
Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal:
You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences:
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority.
INTERNATIONAL USER
Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@tigerseyebra.com.
TERMS & CONDITIONS
SCOPE AND PARTIES
1.1 The relationship between TIGER'S EYE Ltd (referred to as the "Seller") and the customer (referred to as the "Customer") is governed by these General Terms and Conditions.
1.2 These General Terms and Conditions apply to orders made through the Online Store United Kingdom, which is accessible at http://www.tigerseyebra.com (referred to as the "Website").
1.3 When the Customer places an order on the Website, they have the option to access and retain the General Terms and Conditions by following the provided links in the Online Store.
1.4 Customer Care for the Online Store is provided by TIGER'S EYE Ltd on behalf of the Seller (referred to as "Customer Care"). If the Customer has any questions, requests, or complaints regarding the Online Store, they can contact Customer Care through mail, phone, or email using the contact details provided below:
Customer Care contact details:
TIGER’S EYE Ltd
Customer Care
Fruit Farm, The Barn
Ely Road
Chittering
Cambridge CB25 9PH
United Kingdom
E-mail: info@tigerseyebra.com
INTERPRETATION
In these sales terms, the terms "we" refer to Tiger's Eye Ltd (and "us" and "our" will be understood as such), and the term "you" refers to our customer or potential customer for the product(s) (and "your" will be understood accordingly).
ORDER PROCESS
The presentation of product(s) on our website should be considered an "invitation to treat". When you place an order for product(s), it constitutes a contractual offer. A contract between you and us will only be established once we accept your order following the procedure outlined below.
To proceed with purchasing product(s) from us and enter into a contract, please follow these steps:
(i) Add the desired product(s) to your shopping cart and proceed to the checkout.
(ii) Select your preferred delivery method, confirm your order, and agree to these terms of sale.
(iii) Payments can be made with either credit or debit cards.
(iv) You will receive an initial acknowledgment from us.
(v) After verifying our ability to fulfil your order, we will either send you an order dispatch email to confirm your order (making it a binding contract), or we will inform you by email if we cannot fulfil your order.
We will not store a specific copy of these terms of sale related to your order. The version of these terms on the website may be updated, and we cannot guarantee continued accessibility of the version you agreed to. Therefore, we recommend downloading, printing, and keeping a copy of these terms of sale for your reference.
These terms of sale are provided solely in English.
Before placing your order, you will have the opportunity to review and correct any input errors on the order confirmation screen before making payment. You can click the edit button to adjust the order as needed.
PRICE AND PAYMENT
The prices of product(s) are displayed on our website. Please note that the website features a wide range of products, and occasionally, there may be inaccuracies in the listed prices. In the rare event of incorrect pricing at the time of sale, we reserve the right to cancel your order.
As part of our sales process, we will verify the prices to ensure that the correct price for a product(s) is stated at the checkout. In addition to the product(s) price, you will be required to pay a delivery charge, which will be indicated at the checkout. Further details can also be found in the 'Delivery' section of our website.
Payment is due upon submitting your order. If the full price in cleared funds is not received from you, we may withhold the product(s) and/or cancel the contract between us. Payment for any product(s) must be made using one of the payment methods specified on the website at the relevant time. While prices for products are subject to change at any time, such changes will not affect contracts that have already been established.
The prices listed on the website include any applicable value-added taxes (VAT), where applicable.
For orders placed from outside of the UK, all prices, including the delivery charge, exclude VAT. Your order will be dispatched with a receipt that excludes VAT. Please note that for shipments outside of the European Union, you will be responsible for any additional customs clearance charges once the product(s) reach your destination country. Import duties and local taxes vary widely from country to country, and we recommend contacting your local customs office for further information before placing your order.
RETENTION OF TITLE
The Seller retains ownership of the product(s) delivered as part of an order until full payment has been made.
RISK AND OWNERSHIP
The responsibility for the product(s) transfers to you upon delivery. However, ownership of the products will only be transferred to you when both of the following conditions are met:
(a) The product(s) are delivered to you.
(b) We receive full payment for all amounts owed for the product(s), including delivery charges.
Even if ownership has not yet passed to you, we still have the right to recover payment for the products.
YOUR WARRANTIES
By making a purchase, you guarantee the following to us:
(a) You have the legal capacity to enter into contractual agreements, and you possess the full authority, power, and capability to accept these terms of sale.
(b) The information provided in your order is accurate and comprehensive.
(c) You are able to receive the delivery of the product(s).
(d) You reside in the United Kingdom of Great Britain or in one of the specified countries where we can deliver.
(e) You are at least 18 years old.
STATUTORY RIGHTS
Your statutory rights, including the right to receive a refund for any defective product(s) we sell to you, are not affected by these terms of sale.
LIMITATIONS AND EXCLUSIONS OF LIABILITY
The terms of sale do not restrict or eliminate liability in the following situations:
(a) Liability for negligence resulting in death or personal injury.
(b) Liability for fraud or fraudulent misrepresentation.
(c) Liability under specific sections of the Sale of Goods Act 1979 or the Consumer Protection Act 1987.
(d) Liability that cannot be limited under applicable law.
(e) Liability that cannot be excluded under applicable law.
These limitations and exclusions of liability apply to all liabilities arising from the terms of sale, including liabilities in contract, tort (including negligence), and breach of statutory duty, except for the cases mentioned above.
We will not be held responsible for losses arising from events beyond our control. Moreover, we will not be liable for any business-related losses, such as loss of profits, income, revenue, use, production, anticipated savings, business opportunities, contracts, or goodwill.
CHOICE OF LAW AND JURISDICTION
14.1 The laws of the relevant part of the United Kingdom govern any contract between the Seller and the Customer, including orders and these General Terms and Conditions.
14.2 If a dispute arises between the Seller and the Customer regarding the order or these General Terms and Conditions, both parties agree that the courts of England and Wales will have exclusive jurisdiction. However, if the Customer is a resident of Northern Ireland, they may bring proceedings in Northern Ireland, and if the Customer is a resident of Scotland, they may bring proceedings in Scotland.
AMENDMENTS AND UPDATES
The General Terms and Conditions are subject to occasional amendments. Any modifications become effective upon their publication on the Online Store and will apply to new orders made by the Customer after the publication date. The most recent update of these General Terms and Conditions can be found in the heading, indicating the last modified date.
ABOUT US
Our trading name is Tiger’s Eye Ltd and our Registration Number is GB10701412.
Our principal trading address and distribution centre is Fruit Farm, The Barn, Ely Road, Chittering, Cambridge, CB25 9PH, United Kingdom of Great Britain.
Our email address is: info@tigerseyebra.com