- SCOPE AND PARTIES
1.1 The relationship between TIGER'S EYE Ltd (referred to as the "Seller") and the customer (referred to as the "Customer") is governed by these General Terms and Conditions.
1.2 These General Terms and Conditions apply to orders made through the Online Store United Kingdom, which is accessible at http://www.tigerseyebra.com (referred to as the "Website").
1.3 When the Customer places an order on the Website, they have the option to access and retain the General Terms and Conditions by following the provided links in the Online Store.
1.4 Customer Care for the Online Store is provided by TIGER'S EYE Ltd on behalf of the Seller (referred to as "Customer Care"). If the Customer has any questions, requests, or complaints regarding the Online Store, they can contact Customer Care through mail, phone, or email using the contact details provided below:
Customer Care contact details:
TIGER’S EYE Ltd
Customer Care
Fruit farm, The Barn
Ely Road
Chittering
Cambridge CB25 9PH
United Kingdom
E-mail: info@tigerseyebra.com
- INTERPRETATION
In these sales terms, the terms "we" refer to Tiger's Eye Ltd (and "us" and "our" will be understood as such), and the term "you" refers to our customer or potential customer for the product(s) (and "your" will be understood accordingly).
- ORDER PROCESS
The presentation of product(s) on our website should be considered as an "invitation to treat." When you place an order for product(s), it constitutes a contractual offer. A contract between you and us will only be established once we accept your order following the procedure outlined below.
To proceed with purchasing product(s) from us and enter into a contract, please follow these steps:
(i) Add the desired product(s) to your shopping cart and proceed to the checkout.
(ii) Select your preferred delivery method, confirm your order, and agree to these terms of sale.
(iii) Payments can be made with either credit or debit cards.
(iv) You will receive an initial acknowledgment from us.
(v) After verifying our ability to fulfil your order, we will either send you an order dispatch email to confirm your order (making it a binding contract), or we will inform you by email if we cannot fulfil your order.
If you wish to use our Subscription Service, you must register as a new customer, create an account, and log in. For existing customers, you need to enter your login details. Once logged in, select your preferred delivery method, confirm your order, and agree to these terms of sale.
We will not store a specific copy of these terms of sale related to your order. The version of these terms on the website may be updated, and we cannot guarantee continued accessibility of the version you agreed to. Therefore, we recommend downloading, printing, and keeping a copy of these terms of sale for your reference.
These terms of sale are provided solely in English.
Before placing your order, you will have the opportunity to review and correct any input errors on the order confirmation screen before making payment. You can click the edit button to adjust the order as needed.
- DELIVERY, DELIVERY TIMES, AVAILABILITY
4.1 Unless otherwise specified, the product(s) will be delivered to the Customer at the provided delivery address.
4.2 The expected delivery time will be communicated to the Customer by the Seller during the ordering process. Generally, standard delivery takes 3 to 6 business days, unless stated otherwise. For more details on delivery options and the carriers used, please refer to the Delivery & Returns section.
4.3 Once the product(s) have been handed over to the carrier, the Seller will send the Customer an email notification containing all the necessary shipping information, including the shipping status. If available, a link to track the shipment provided by the transportation service provider will also be included.
4.4 If, due to uncontrollable circumstances, the Seller is unable to meet a specified delivery date, the Customer will be promptly notified, and an alternative delivery date will be provided.
- PRICE AND PAYMENT
The prices of product(s) are displayed on our website. Please note that the website features a wide range of products, and occasionally, there may be inaccuracies in the listed prices. In the rare event of incorrect pricing at the time of sale, we reserve the right to cancel your order.
As part of our sales process, we will verify the prices to ensure that the correct price for a product(s) is stated at the checkout. In addition to the product(s) price, you will be required to pay a delivery charge, which will be indicated at the checkout. Further details can also be found in the 'Delivery' section of our website.
Payment is due upon submitting your order. If the full price in cleared funds is not received from you, we may withhold the product(s) and/or cancel the contract between us. Payment for any product(s) must be made using one of the payment methods specified on the website at the relevant time. While prices for products are subject to change at any time, such changes will not affect contracts that have already been established.
The prices listed on the website include any applicable value-added taxes (VAT), where applicable.
For orders placed from outside of the UK, all prices, including the delivery charge, exclude VAT. Your order will be dispatched with a receipt that excludes VAT. Please note that for shipments outside of the European Union, you will be responsible for any additional customs clearance charges once the product(s) reach your destination country. Import duties and local taxes vary widely from country to country, and we recommend contacting your local customs office for further information before placing your order.
- RETENTION OF TITLE
The Seller retains ownership of the product(s) delivered as part of an order until full payment has been made.
- CUSTOMER RIGHT OF CANCELLATION
Under the Consumer Contracts Regulations, you have the right to cancel a distance contract for the purchase of a product or products from us within 14 working days from the day you received the relevant product(s), subject to certain limitations. To exercise this right, you must provide us with written notice of cancellation.
If you choose to cancel the contract, you must promptly return the product(s) to us in the same condition as received. This means ensuring that the product(s) is unused, in its original packaging, with all labels still attached, and in a condition that allows us to sell it as new.
Upon canceling the contract, you will be refunded. However, you will be responsible for the cost of returning the product(s) to us.
If you cancel the contract but fail to return the product(s), we reserve the right to retrieve the product(s) and charge you for any costs incurred. Similarly, if you return the product(s) at our expense, we may pass on those expenses to you.
To notify us of your decision to cancel the contract, you can provide an unequivocal statement by letter or email. To exercise your right of cancellation within the cancellation period, it is sufficient to send a notice regarding your decision to cancel before the expiration of that period, using one of the contact methods provided below:
Contact details for exercising the right of cancellation:
To exercise your right of cancellation:
By letter, please write to:
Customer Care contact details:
The purchaser lives in the UK:
TIGER’S EYE Ltd
Returns
Fruit farm, The Barn
Ely Road
Chittering
Cambridge CB25 9PH
United Kingdom
The purchaser lives in the USA:
Tigers Eye
12128 S Tower Arch Lane
Herriman
Utah
84096
USA
The purchaser lives in the European Union:
Mikes u. 12. (street house number)
Szolnok (city)
5000 (postcode)
Hungary
By e-mail, please e-mail us at:
You must return the product(s) to the address provided above, no later than 14 days from the day you communicated your cancellation of the contract to us (as mentioned earlier). It is important to send back the product(s) within this 14-day period.
Please note that you are responsible for any diminished value of the product(s) only if the product(s) were handled in a way that goes beyond what is necessary to establish their nature, characteristics, and functioning. For example, if you have worn a pair of shoes outside and the soles are scuffed, we may deduct a portion of your refund to account for the diminished value, as permitted by applicable law.
- RETURNS POLICY
We understand that there may be instances where you wish to return a product to us. Even if you don't have any other legal right to receive a refund or exchange, you are still entitled to return a product under the following conditions:
(a) The returned product(s) is received by us within 30 days from the date you received it.
(b) The returned product(s) is unused, in its original packaging, with any attached labels still intact, free of stains, marks, odours, discoloration, rips, cuts or damage of any form that renders the product(s) unusable and the product(s) must be in a condition that allows us to sell it as new.
(c) None of the exclusions mentioned below apply.
Please note that you will be responsible for the postage costs associated with returns under this policy. We recommend using a Recorded or Tracked Delivery Service, to file a claim in the event of a lost parcel.
Product(s) returned under this policy must be sent to:
The purchaser lives in the UK:
TIGER’S EYE Ltd
Returns
Fruit farm, The Barn
Ely Road
Chittering
Cambridge CB25 9PH
United Kingdom
The purchaser lives in the USA/Canada/South America:
TIGER’S EYE Ltd
12128 S Tower Arch Lane
Herriman
Utah
84096
USA
The purchaser lives in the European Union/Asia/Africa/Australia/New Zealand:
TIGER’S EYE Ltd
Mikes u. 12. (street house number)
Szolnok (city)
5000 (postcode)
Hungary
To initiate a return please us at:
- REFUNDS
Returning Product(s) Within Our 30-Day Returns Period:
If you return a product(s) within 30 days, as per our returns policy, we will refund the full price of the product(s), excluding the initial delivery charges. Your return must meet the criteria as written in Section 8, ‘Returns Policy’ to receive a refund.
Cancelling and Returning Product(s) Within the 14-Day Cooling-Off Period:
Should you wish to cancel your entire order within 14 days, in accordance with the Consumer Contracts Regulations, you can do so by returning the item(s) to us. Alternatively, you can provide written notice via email or letter. In such cases, we will arrange a refund for the full price of the product(s) (if the complete order is cancelled).
For cancellations made after 14 days or for partial order returns, we will provide a refund for the full price of the product(s), excluding the original delivery charges. Your return must meet the criteria as written in Section 8, ‘Returns Policy’ to receive a refund.
- RISK AND OWNERSHIP
The responsibility for the product(s) transfers to you upon delivery. However, ownership of the products will only be transferred to you when both of the following conditions are met:
(a) The product(s) are delivered to you.
(b) We receive full payment for all amounts owed for the product(s), including delivery charges.
Even if ownership has not yet passed to you, we still have the right to recover payment for the products.
- YOUR WARRANTIES
By making a purchase, you guarantee the following to us:
(a) You have the legal capacity to enter into contractual agreements, and you possess the full authority, power, and capability to accept these terms of sale.
(b) The information provided in your order is accurate and comprehensive.
(c) You are able to receive the delivery of the product(s).
(d) You reside in the United Kingdom of Great Britain or in one of the specified countries where we can deliver.
(e) You are at least 18 years old.
- STATUTORY RIGHTS
Your statutory rights, including the right to receive a refund for any defective product(s) we sell to you, are not affected by these terms of sale.
- LIMITATIONS AND EXCLUSIONS OF LIABILITY
The terms of sale do not restrict or eliminate liability in the following situations:
(a) Liability for negligence resulting in death or personal injury.
(b) Liability for fraud or fraudulent misrepresentation.
(c) Liability under specific sections of the Sale of Goods Act 1979 or the Consumer Protection Act 1987.
(d) Liability that cannot be limited under applicable law.
(e) Liability that cannot be excluded under applicable law.
These limitations and exclusions of liability apply to all liabilities arising from the terms of sale, including liabilities in contract, tort (including negligence), and breach of statutory duty, except for the cases mentioned above.
We will not be held responsible for losses arising from events beyond our control. Moreover, we will not be liable for any business-related losses, such as loss of profits, income, revenue, use, production, anticipated savings, business opportunities, contracts, or goodwill.
- CHOICE OF LAW AND JURISDICTION
14.1 The laws of the relevant part of the United Kingdom govern any contract between the Seller and the Customer, including orders and these General Terms and Conditions.
14.2 If a dispute arises between the Seller and the Customer regarding the order or these General Terms and Conditions, both parties agree that the courts of England and Wales will have exclusive jurisdiction. However, if the Customer is a resident of Northern Ireland, they may bring proceedings in Northern Ireland, and if the Customer is a resident of Scotland, they may bring proceedings in Scotland.
- AMENDMENTS AND UPDATES
The General Terms and Conditions are subject to occasional amendments. Any modifications become effective upon their publication on the Online Store and will apply to new orders made by the Customer after the publication date. The most recent update of these General Terms and Conditions can be found in the heading, indicating the last modified date.
- ABOUT US
Our trading name is Tiger’s Eye Ltd and our Reg No.GB10701412.
Our principal trading address and distribution centre is: Fruit Farm, The Barn, Ely road, Chittering, Cambridge, CB25 9PH,United Kingdom of Great Britain.
Our email address is: info@tigerseyebra.com