DELIVERY, DELIVERY TIMES, AVAILABILITY
Unless otherwise specified, the goods will be delivered to the Customer at the provided delivery address.
The expected delivery time will be communicated to the Customer by the Seller during the ordering process. Generally, standard delivery takes 3 to 6 business days, while express delivery takes 1 to 3 business days, unless stated otherwise. Please note it might take slightly longer for European countries, depending on the destination.
Once the goods have been handed over to the carrier, the Seller will send the Customer an email notification containing all the necessary shipping information, including the shipping status. If available, a link to track the shipment provided by the transportation service provider will also be included.
If, due to uncontrollable circumstances, the Seller is unable to meet a specified delivery date, the Customer will be promptly notified, and an alternative delivery date will be provided.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
RETURNS POLICY
We understand that there may be instances where you wish to return a product to us. Even if you don' t have any other legal right to receive a refund or exchange, you are still entitled to return a product under the following conditions:
(a) The returned product is received by us within 30 days from the date you received it.
(b) The returned product is unused, in its original packaging, with any attached labels still intact, unwashed or laundered and in a condition that allows us to sell it as new.
Please note that you will be responsible for the postage costs associated with returns under this policy. Additional charges may apply for overseas orders, but we will inform you if this is the case.
Products returned under this policy must be sent to:
UK customers:
TIGER’S EYE Ltd
Returns
Fruit farm, The Barn
Ely Road
Chittering
Cambridge
CB25 9PH
United Kingdom
EU customers:
Street & house number: Mikes u. 12.
City: Szolnok
Postcode: 5000
Country: Hungary
US customers:
Tigers Eye
12128 S Tower Arch Lane
Herriman
Utah
84096
USA
EXCHANGES
We want to ensure you get the perfect fit and are happy to offer a size exchange; email us at orders@tigerseyebra.com, the exchanged item(s) must meet the requirements outlined in our returns policy.*
REFUNDS
Returning Goods Within Our 30-Day Returns Period:
If you return a product within 30 days as per our returns policy, we will refund the full price of the product, excluding the initial shipping and delivery charges.
Cancelling and Returning Goods Within the 14-Day Cooling-Off Period:
Should you wish to cancel your entire order within 14 days, in accordance with the
Consumer Contracts Regulations, you can do so by returning the item(s) to us. Alternatively, you can provide written notice via email or letter. In such cases, we will arrange a refund for the full price of the product.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@tigerseyebra.com
Gift Card purchases are non-refundable.